FAQsA little something that may help

Our homes are priced on a per calendar month basis (PCM). The rent does not include utility bills, council tax and some other costs (e.g. TV License), and many of our buildings offer free Wi-Fi and 24/7 gyms. When budgeting for rent, the standard calculation is that your household income should be at least 30 times the monthly rent.

For example, if the rent is £1,500 per month, then your household income would need to be £45,000 (£3,750 per calendar month).  

Each development is different, so we recommend discussing this with our Team when you are looking to rent. Most of our properties are exclusive of bills, so you will need to pay council tax, gas, electric, water and your TV licence, but some buildings include free Wi-Fi and gyms. If there is a parking option at your property, this will be an additional charge.

If you have a pet or are considering getting a pet, please speak to the Grainger Team to find out which of our properties are suitable.

Some of our buildings have a designated loading bay, or a dedicated location outside the building. We advise you to discuss this with our Team ahead of your move.

Be sure that you comply with the local rules of the road even when unloading to avoid any penalties.

A copy of your check in inventory is emailed to you shortly after your move-in. You will then have one week to review and provide any amendments or additions to the report.

You can collect your keys from the Grainger Team, who will be in touch with instructions before your move-in date.

This will depend on which property you are moving in to. In some of our properties we have a central heat source for the building, so we are restricted to one provider, in other properties you are able to change your gas and electricity provider.  Please check with the Grainger Team.

We set up a Direct Debit with your bank and your rent is paid monthly.

Yes, in fact we want you to feel at home, however we do ask that the property is returned to us in the same condition as noted upon your check in inventory report.

The best and quickest way to log a repair is through your MyGrainger App, which you have access to when you rent with us.

We have a dedicated repair line that can help you, please contact: 0345 300 5824.

A major leak that is not containable, if you can smell gas, or if there is a complete power outage.

Yes, you can check the status in the MyGrainger app.

You will need to contact the Grainger Team in writing, in line with your contracted notice period.

Your tenancy agreement will specify your contracted notice period, and our team will be in touch two-three months before the end date to see if you would like to renew. However, we do recommend you talk to us as soon as possible as we may be able to help you find another home, especially if you are relocating. 

Yes, once your notice has been received, the Grainger Team will be in touch to arrange a convenient date to carry out your pre move out inspection and later your check out inventory.

Yes, the property will need to be returned in the condition it was presented to you and as recorded on your check in inventory report.

We will notify you of any deductions, if any, to be made from your deposit within 10 days of the end of your tenancy.  The deposit is then returned to you within 10 (further) days of agreement. We do aim to return your deposit to you as soon as possible and usually return deposits in advance of these timings.

We recommend you leave a forwarding address.

Yes, you will need to contact your utility provider and advise them you are leaving the property and provide final meter readings for the last day of your tenancy.

You can hand your keys to the Grainger Team or Inventory Clerk on the day of your move out at an agreed check out time.